The Customer Management Module maintains a centralized repository of all company customers and their associated details. It supports secure data management and seamless integration with customer-facing portals.
Key Features:
• Stores comprehensive customer information, including:
- Customer Name
- Email Address
- Contact Number
- Address
- City
- State
- Country
- ZIP / Postal Code
- GST Number
• Customer records can be added, edited, and deleted by authorized users.
• Each customer is provided with a dedicated customer portal for order placement and order tracking.
Customer Portal
The Customer Portal allows customers to independently manage their orders and view delivery-related information through secure access.
Access & Authentication:
• Customers can log in using their User ID and Password.
• Secure authentication ensures data privacy and controlled access.
Order Creation:
• Customers can create new orders by entering detailed product specifications, including:
- Series Name
- Series Type
- Design
- Colour
- Pieces per Square Foot
- Square Feet per Piece
- Quantity in Pieces
- Quantity in Square Feet
• Customers can add remarks or special instructions along with a product image for reference.
Order Management:
• Placed orders can be edited by the customer until the order is accepted by the company.
• Customers can track and manage orders through the “My Orders” module.
Delivery Information:
• Customers can view their delivery slips with complete dispatch and delivery details directly from the portal.
• Ensures transparency and real-time order visibility.
